Privacy Statement
Our Commitment
Vida Federal Credit Union is committed to protecting the privacy of every member. We understand that your financial records are personal, and we take the responsibility of safeguarding that information seriously.
This statement describes how we collect, use, and protect information through our website and in the course of providing financial services to members.
Information We Collect
When you visit our website, we may collect basic technical information to help us maintain and improve the site:
- IP addresses, used to diagnose server issues and gather general demographic information about site usage
- Cookies, used to maintain session state while you are using our online systems
- Website analytics, collected through Google Tag Manager and the analytics tags it loads: pages visited, approximate location derived from your IP address, browser and device type, and how you arrived at the site. This information is aggregated and is not used to identify you; you can limit it with your browser's cookie and tracking settings
- Information submitted through online forms, used solely for the purpose stated on each form
When you apply for membership or a loan, we collect the personal and financial information necessary to process your application, administer your account, and fulfill legal and regulatory requirements.
Some parts of this site are delivered by other companies, which may set their own cookies or receive your IP address when the content loads: Google Tag Manager and Google Analytics (site usage), Google Maps (the branch map on our Contact page), Google Fonts (typefaces on the review copy of this site) and Gravity Forms (the forms you submit to us, which are stored on our own site). Online banking, the loan application, the loan payment portal and our mortgage partner's site run on their providers' systems under their own privacy statements.
Information Sharing
Vida Federal Credit Union does not provide account or personal information to nonaffiliated third parties for purposes of independent telemarketing or direct mail marketing of their products and services.
We may share information with third parties as required by law, as necessary to process your transactions (for example, with payment networks or correspondent institutions), or as otherwise permitted under applicable federal regulations governing credit unions.
Security
We use industry-standard security measures to protect the information under our control against loss, misuse, and unauthorized access. Our online banking and loan application systems use encrypted connections (SSL/TLS) to protect data transmitted between your browser and our servers.
Look for "https" in your browser's address bar and a padlock icon to confirm you are on a secure connection before submitting any personal or financial information.
Any third-party software or services linked from this website are provided without warranty and are used at your own risk. Vida FCU is not responsible for the security practices of third-party sites.
Children's Privacy
This website is not directed at children. We do not knowingly collect personally identifiable information from minors without prior parental consent. Specifically:
- We do not collect personal contact information from minors without parental consent
- We do not distribute personally identifiable information about minors to third parties
- We do not allow minors to publicly post personally identifiable contact information through this site
- We do not use incentives to encourage minors to share more information than is needed to participate in any activity
Third-Party Links
This website contains links to other sites, including our loan application portal, payment portal, and partner services. Vida Federal Credit Union is not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy statements of any site you visit.
California Residents
Personal information we collect from you as a member or applicant is governed by the federal Gramm-Leach-Bliley Act and the California Financial Information Privacy Act, and is described in our member privacy notice. The California Consumer Privacy Act may apply to other information collected through this website, such as website usage data. California residents may ask what website information we hold about them, ask that it be deleted, and opt out of any sale or sharing of it; Vida does not sell personal information. To make a request, call (909) 983-1959 or write to the address below. We will not treat you differently for exercising these rights.
Questions
If you have questions about this privacy statement or about how Vida FCU handles your information, please contact us:
Vida Federal Credit Union1520 N. Palmetto Ave.
Ontario, California 91762
(909) 983-1959
Monday through Friday, 10:00am to 5:00pm
You may also contact us online.