Contact

Talk to
a real person.

One branch. Ontario, California. Call, text, email, or chat. Monday through Friday, 10am to 5pm. When you call, someone answers.

Call (909) 983-1959 Text Us
Quick Reference
Main phone / text (909) 983-1959
Hours Mon-Fri, 10am-5pm
Address 1520 N. Palmetto Ave., Ontario CA
Online banking 24/7
Lost Visa Debit (800) 472-3272
Lost Visa Credit (855) 284-3957
Ontario Branch

1520 N.
Palmetto Ave.

1520 N. Palmetto Ave.
Ontario, CA 91762

Phone(909) 983-1959
Text(909) 983-1959
Fax(909) 988-5130
Routing322280427
Hours of Operation
ChannelHours
BranchMon-Fri, 10am-5pm
PhoneMon-Fri, 10am-5pm
TextMon-Fri, 10am-5pm
EmailMon-Fri, 10am-5pm
Live ChatMon-Fri, 10am-5pm
Online Banking24 / 7
Get Directions ↗︎
ATM Access

Free ATMs.
30,000+ nationwide.

The on-site ATM at this branch is available 24 hours a day. As a Vida member, your Visa Debit Card also accesses the CO-OP network: 30,000+ surcharge-free ATMs across the country. Stater Bros., 7-Eleven, and credit unions nationwide.

Find a CO-OP ATM ↗︎

Or text your address or zip code to 91989 for a list of nearby ATMs. Standard rates may apply.

On-site ATM (this branch) 24 / 7
CO-OP network ATMs 30,000+
Surcharge at CO-OP ATMs $0
Find via mobile app ATM Finder →
Shared Branching

Access your account at 5,000 branches nationwide.

As a Vida member, you can walk into any of 1,800+ participating credit unions across all 50 states and access your Vida account over the counter. Make deposits, withdrawals, loan payments, transfers, balance inquiries, and more. Bring your Vida member number and a valid photo ID.

Find a Shared Branch ↗︎

Or call toll-free: (888) 287-9475

What You Can Do at a Shared Branch
/Cash withdrawals and deposits
/Loan payments
/Transfers between Vida accounts
/Balance inquiries
/Money orders and traveler's checks

Bring your Vida member number and a valid government-issued photo ID. Services available vary by location.

How to Reach Us

Talk to us the way you want.

Phone

(909) 983-1959

Real person. No phone tree maze. Actual people answer — never a bot.

Mon-Fri / 10am-5pm

Text

(909) 983-1959

Same number. Get help at your own pace. The conversation stays open, no timer.

Mon-Fri / 10am-5pm

Not receiving Vida texts? Opt in here →

Email

info@vidafcu.org

For questions that can wait. We'll respond within one business day.

Mon-Fri / 10am-5pm

Send us a message online → Request information →

Chat

On this website

Live chat on vidafcu.org during branch hours. Automated FAQ support available after hours.

Mon-Fri / 10am-5pm

When You Call

Someone actually picks up.

When you call, text, or email Vida, you are dealing with an actual person, not a bot. Real people answer the phone, read the texts, and reply to the emails.

Important Numbers
All Numbers
Main Branch / Text (909) 983-1959
Fax (909) 988-5130

Lost or Stolen Visa Debit

24-hour hotline

(800) 472-3272

Lost or Stolen Visa Credit

24-hour hotline

(855) 284-3957
Dispute a Debit Transaction (844) 880-0730
Verify a Transaction (800) 262-2024
Online Banking homebanking.vidafcu.org
Loan Payment Portal cupayments.org
2026 Holiday Schedule

Closed these days.

New Year's Day January 1
Martin Luther King Jr. Day January 19
Presidents Day February 16
Memorial Day May 25
Juneteenth June 19
Independence Day (observed) July 3
Labor Day September 7
Veterans Day November 11
Thanksgiving November 26-27

Christmas Eve

Closing at 1:00pm

December 24
Christmas Day December 25

New Year's Eve

Closing at 1:00pm

December 31

Holiday schedule reflects 2026. Online banking available 24/7 including holidays. For after-hours card emergencies, use the lost/stolen card numbers above.